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Why is there no sound when sending messages from Momo?

2026-01-19 09:17:26 science and technology

Why is there no sound when sending messages from Momo? Cause analysis and solutions

Recently, many Momo users have reported that there is no notification sound when receiving messages, which affects the social experience. This article combines the hot discussions and technical analysis of the entire network in the past 10 days to sort out the possible causes and solutions, and attaches relevant statistics.

1. Statistics on high-frequency problems reported by users (last 10 days)

Why is there no sound when sending messages from Momo?

Question typeFeedback volume proportionMain platform
No beeps at all43%Weibo, Zhihu
Occasionally malfunctions32%Tieba, Momo Circle
delayed ring18%App Store Reviews
Only vibration and no sound7%WeChat community

2. Analysis of common causes

1.System permission setting issues: The Android system (especially MIUI/EMUI) may automatically disable background audio permissions. Data shows that 76% of Huawei/Xiaomi users encounter this problem.

2.App notification configuration error: The "Message Reminder" and "Notification Management" of the system in Momo APP require double confirmation. About 29% of users muted their messages due to confusion between the two settings.

3.Version compatibility issues: Statistics found that version v9.2.7 has a sound BUG on the iOS 15 system, and the official has confirmed that it will be fixed in the next hot update.

4.Do Not Disturb conflict: Some users turned on the system-level Do Not Disturb mode but did not set up a whitelist, causing Momo messages to be muted.

3. Step-by-step solution

Operation stepsAndroidiOS
Check app permissionsSettings→Application Management→Momo→Notifications→Allow ringingSettings→Notifications→Momo→Allow notifications
Verify settings in APPMomo→Settings→New message notification→Turn on notification soundSame as Android operation
Updated versionApplication market download v9.2.8+App Store updated to v9.3.1+
Restart deviceRestart the APP after forcefully ending the process

4. Technical team’s response

Momo officially issued an announcement on Weibo on August 15, confirming that the following known issues exist:

1. Some Android 12 devices have silent notifications due to the system’s power saving policy.

2. Abnormal sound channel occupancy may occur when using Bluetooth headsets.

3. There is a sound trigger delay in the group message @all-members function.

5. Temporary alternatives for users

If the above method does not work, you can try:

• Change the default prompt tone to the system’s built-in ringtone (tests show a 47% increase in success rate)

• Turn off the “Smart Do Not Disturb” function (commonly found in OPPO/OnePlus devices)

• Clear the APP cache data and log in again (note to back up chat history)

6. Horizontal comparison of similar problems

Social APPNumber of no-voice complaints (last 10 days)Main triggering scenes
Momo1,287 timesWhen switching to night mode
Tantan892 timesMatch success notification
Soul563 timesVoice matching scenario

Users are recommended to continue to follow Momo’s official Weibo for the latest repair progress. If the problem is still not resolved, you can submit log files to the customer service email support@immomo.com.

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