Production ProcessPackaging & ShippingCompany ProfileAfter Sales ServiceOur Service
FAQ
Q: When I got this machine, but I don't know how to use it. What should I do?
A: We provide a complete industrial laser equipment service package (including hardware instructions, software operation manuals, operation videos, technical parameters, daily maintenance, etc.)
If still has problems, we provide remote guidance. If needed, we will arrange our engineer to your factory for training.
Q: What's a package, will it protect the products?
A: We have 3 layers package. For the inside layer, the machine is covered by waterproof plastic film. In the middle, the machine is covered by foam, to protect the machine from shaking. For the outside, we adopt wooden cases free of fumigation.
Q: How long is the delivery time?
A: Generally speaking, the lead time is 7-10 working days after receiving the payment. Depends on the quantity of order.
Q: How can I pay for my order?
A: We accept T/T bank transfers, Credit Card, online transfers, etc.
Q: Can you arrange the shipment for me?
A: We can arrange the shipment for our clients by sea or by air. Trading terms FOB, CIF, EXW are available.
Q: Which countries are your laser machinery sold to?
A: Our laser machines sell all over the world, such as United States, Mexico, Brazil, Australia, Singapore, Saudi Arabia, Turkey, India, Italy, UK, Germany, Poland, Spain, Romania Korea, Japan, Germany, Colombia and many other countries.
Q: How can I get the sample to check the quality?
A: If you want to check the quality, please send us the sample for testing.
Q: What certificate has your company got?
A: All of our laser marking machines with CE, ISO, SGS and TUV
