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FAQ

Q1: What's the warranty?
A1: Two years for laser source, one year for other parts, change or repair the broken parts during warranty, our
FAE will teach you how to remove the broken parts by video.
Warranty excluding man-made damage.
We are real warranty based series number on the machine, not false or empty promises, any too long time warranty
is unreliable, ourt warrannty is effective and enforceable.

Q2: What's the package?
A2: We have 3 layers package. For the outside, we adopt wood craft case.
In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer,
the machine is covered by thickening plastic
Bag for waterproof.

Q3: How to install and run the machine?
A3: You will get details in user manual, you only need install the column with laser path and put on monitor of computer.
You will get a CD of orginal marking software and online video about basic operation.
You also will get a software operation manual and you can be a laser marking master after reading and practics.
You can send your questions to our online after-serive 24 hours.

Q4: How can I know the machine is what exactly I need?
A4: Please send us your material photo, marking speed demand, marking size demand and so on,
you will get a promptly help from us.

Q5: Can you give a discount?
A5: No, because quality can't be discounted, but you can choose simple basic version for your application, please contact our sales to know more.

Q6: How you can keep your quality.
A6: Strict production process with four times checking from metal parts, optical components, installing specification to whole machines' 12 hours burning.
Meet CE, FDA, and IEC standards, you will get a unquestionably reliable machine from Hispeed Laser ! Your every peny is deserve.

Please advise us following inforamtion to recommend you most suitable machine:

1.What kind of material do you want to mark? metal parts or non metal material?
2.What's the maximum working area do you need? We can provide you with 110*110mm, 175*175mm, and 220*220mm, 300*300mm, or customized as your demand.

Looking forward to your inquiry!!!
 

Your satisfication is our Honor.

Contact us for more information:

Company: Dongguan Hispeed Laser Technology Ltd.
If you have any questions, pls feel free to contact  me. Thank you!