FAQ

Q1: How do we guarantee quality?
A:It is always a pre-production sample before mass production, always perform a final inspection before shipment. provide production, delivery, samples, etc. videos at all times.

Q2: Why should you buy from us instead of other suppliers?
A:All the machines are tested well before delivery with guaranteed quality and best prices. There is a 12 months warranty. Different material and the different model apply to the different machine. Please tell us what's material you want to cutting or engraving ?And what's MAX size of carved material ?We will recommend the most suitable model and the best price for you.

Q3: Do you have after-sales support?
A:Yes, we are happy to provide suggestions, and we also have skilled technicians. If the machine fails during warranty period, just contact us. Our sales are online for 24-hours and ready to help you(make sure it is not broken because of wrong operation).The CD and operation manual shows the most common failures in working processing and how to solve the problems.

Q4: What services can we provide?
A:Accepted delivery terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, express, DAF, DES;
Accepted payment types: T/T, L/C, D/P D/A, MoneyGram, credit card, Western Union, cash, escrow;
Languages: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.

Q5: How long is your delivery time?
A:Generally it is a weekday if the goods are in stock. or it is 15 working days if the goods are not in stock, it is according to your quantity.