Packaging & Shipping

1. Kahan CNC machine and accessories are covered by plastic sheet first.
2. Then the whole machine is packed by plywood case used for export. 
3. Kahan CNC machine can be delivered by sea, by train, or by plane depending on customers.

Delivery Detail:

Shipped in 15-30 working days after payment.

Guarantee:

1 year warranty for the whole machine. Within 12 months under normal use and maintenance, if something is wrong with the machine, you will get spare part for free. After 12 months, you will get spare parts at cost price. You will also get technical support and service all the lifetime.

Technical support:

1. Technical support by phone, email or WhatsApp/Skype around the clock.
2. Friendly English version manual and operation video CD disk.
3. If needed, we can send our engineer to your site for training or you can send the operator to our factory for training.

After sales services: 

Normal machine is properly adjusted before dispatch. You will be able to use the machine immediately after received machine. Besides, you will be able to get free training advice towards our machine in our factory. You will also get free suggestion and consultation, technical support and service by email/WhatsApp/tel etc.

FAQ

Q: There are so many machine types, which one should I choose?
A: Kahan Laser provides machine parameters in each product demo page, please kindly check technical data column. It is important to compare all data before choose the best prototype. Also, our sales team provides online services to resolve your confusion, feel free to contact us.

Q:This is my first time buying your machine; I have no ideas about Kahan's machines quality?
A: Each machine is strictly produced based on the standard of ISO9000-2000, ISO14001-2004, GMC global manufacturer and CE certifications. Our products have CE certifications verified by TÜV SÜD, Bureau Veritas and etc. As china high-power laser cutting machine provider, more than 10,000 machines have been sold in the past ten years. Customer is our first priority. We are confident to tell customers that there is no need to worry about our quality.

Q: When I got this machine, but I don't know how to use it. What should I do?
A:There are videos and English manual with the machine. If you still have some doubts, we can talk by telephone or email.

Q: If some problems happen to this machine during warranty period, what should I do?
A: We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. If you have any question,just contact us freely.