Q1: I know nothing about this machine, what type of machine should I choose?
We will help you choose the suitable machine and share you the solution; you can share us what material will you marking /engraving and the depth of marking / engraving.

Q2: When I got this machine, but I don't know how to use it. What should I do?
We will send operation video and manual for the machine. Our engineer will do training online. If needed, you can send the operator to our factory for training.

Q3: If some problems happen to this machine, what should I do?
We provide two years machine warranty. During the two-year warranty, in case any problem for the machine, we will provide the parts free of charge (except for artificial damage). After the warranty, we still provide whole lifetime service. So any doubts, just let us know, we will give you solutions.

Q4: What's consumables of laser engraving machine?
It doesn't have consumable. It's very economical and cost effective.

Q5: How's the effect of the laser engraving?
If you want to know the effect, you can send the sample or drawing to us, we will do the free sample for you and show you in video how to operate it.

Q6: What's delivery time?
A: Commonly, the lead time is within 10 working days after receiving the payment.

Q7: How is the shipping method?
A: As per your actual address, we can effect shipment by sea, by truck or railway. Also we can send the machine to your office asper your requirement .